Configure Calling Profiles

Calling Profiles represent logical containers for trunks and emergency strings that are used for outbound routing and emergency calling configurations. The calling profile is mapped to the SBC devices used to route calls for tenant users. At least one calling profile is configured per region and each SIP Connection is attached to a calling profile.

To manage Calling Profiles:
1. In the Navigation pane, select Calling Profile.

The table below describes the parameters in this screen.

Parameter Description

Calling Profile

The name of the calling profile.

Service Type Indicators

Indicators whether the following service types are enabled:

Zoom
Webex Cloud Connect
Live CX
Live UC

SBC List

Name of the SBC device attached to the calling profile that is used to route calls for customer tenant users.

2. Click Add to add a new Calling Profile.

3. Configure profile according to the table below and then click Submit.
Parameter Description
Name Descriptive name of the service.
UC/CS Service

Select Webex

SBC List

From the drop-down list, choose an SBC device to attach to the Calling Profile.

If you wish to associate more than one SBC device with the same Calling Profile, then the same value must be configured in the SBC device details for each attached SBC device (see Webex Cloud Connect Prerequisites).

General-Access to All

Do one of the following:

Select the General-Access to All option to provide unrestricted access to all managed customer and channel entities.
Deselect the General-Access to All option to attach the profile to all managed customers. In this case, managed channels and their attached customers cannot use the profile.

Assign to Customer

Deselect the General-Access to All option and then from the Assign to Customer drop-down, choose the specific customer to attach the profile.

Assign to Channel

Deselect the General-Access to All option and then from the Assign to Channel drop-down, choose the specific channel to attach the profile. In this case, all customers attached to the channel, use the profile.

Enforce CAC

Select this option to enforce the assignment of a Call Admission Control profile for SIP Connections.